Privacy Policy

Welcome to https://to-m.co.il (hereinafter: the “Website”). The Website is operated by HOLY LETTERS, business ID 040293615 (hereinafter: the “Website Management” or the “Company”).

The Website serves as an e-commerce website offering, among other things, various products for sale (hereinafter: the “Products”).

General

The provisions of these Terms and Conditions apply equally to all genders, and the use of masculine language is for convenience only.

These Terms and Conditions and the Terms of Use appearing on the Website define the legal relationship between the customer and the Website, the terms of use of the Website and/or the ordering of Products from the Website, and constitute the customer’s consent to these terms and to additional terms appearing on the Website.

The Company may, at any time and at its sole discretion, update these Terms and Conditions.

These terms apply to the use of the Website and the services included therein through any computer or other communication device (such as a mobile phone, tablet, etc.), and also apply to the use of the Website through the internet or any other network or communication means.

Nothing in these Terms and Conditions shall derogate from the provisions of the Consumer Protection Law, 1981 (hereinafter: the “Consumer Protection Law”) and the regulations enacted thereunder, insofar as they apply to the Website (hereinafter: the “Provisions”), except in cases where such provisions may be lawfully conditioned upon and such condition was made במסגרת the Website, whether explicitly or implicitly.

The Company and the Website Management make every effort to present the most complete and comprehensive information regarding the Product, including images. Notwithstanding the above, it is clarified that inaccuracies, errors, and/or omissions may appear on the Website in good faith and without malicious intent and/or without intent to mislead, and the Company, the Website Management, and the Website shall bear no liability whatsoever arising from such inaccuracies and/or errors.

Section headings are provided for convenience and orientation only and shall not be used in interpreting these Terms and Conditions.

A typographical error in the description of any Product(s) shall not bind the Company.

Product images on the Website are for illustration purposes only. In addition, there may be differences in appearance, shade, size, and the like between the Product as displayed on the Website and the actual Product.

No content from the Website may be copied or used, nor may others be allowed to use it in any way, including on other websites, electronic publications, printed publications, or otherwise, for any other purpose.

The date and time recorded in the Company’s computers shall be the determining date and time for all purposes.

Any person, including a company, may use the Website, including making purchases through it, subject, among other things, to being legally competent to perform binding legal acts and holding a valid credit card issued by one of the credit card companies (hereinafter: the “Customer”).

Without derogating from the above, the Company shall be entitled to prevent any person from using the Website, temporarily or permanently, at its sole discretion and without prior notice, including in any of the following cases:

Carrying out an illegal act and/or violating the provisions of the law;

Violating any of the terms of these Terms and Conditions;

Intentionally providing false details;

Performing any act that may harm the proper operation of the Website and/or any of its suppliers and/or any third party;

The Customer’s credit card has been blocked or restricted for use in any way.

2. Purchase of Products on the Website

The purchase of Products shall be made by adding Products to the shopping cart. After adding Products to the shopping cart, the Customer shall enter in the online order form designated for this purpose the following details: first name, last name, telephone number, email address. In addition, the details of the order recipient must be provided: first name, last name, telephone number, city, street, house number, floor, apartment, entrance, and any other identifying detail that may assist the courier in easily locating the property to which the order is to be delivered, including comments and information regarding the delivery and/or if the recipient is not at home. Fields marked with an asterisk are mandatory, and without them the order cannot be completed.

In order to prevent any possibility of error in the delivery, the Customer must provide only accurate and correct details.

Upon completion of the order, the Customer shall confirm the order details and the accuracy of the details provided.

Providing all details constitutes a prerequisite for placing the order, in order to carry out the order efficiently and without errors, and therefore all details must be provided accurately.

The Customer’s details shall be updated according to what is stated in the online order form on the Website.

Completing all the details required for purchasing the Product by the Customer shall be deemed placing an order (hereinafter: the “Order”). Upon receipt of the Order, the Website shall verify the credit card details, and only after approval by the credit card company and/or after receiving approval from PayPal as explained below, the transaction shall be approved and final confirmation of the Order shall be issued. The Customer shall be charged for the Product via credit card and/or via the PayPal account, as explained below, all subject to the availability of the Products in the Company’s and the Website’s inventory.

The details entered by the Customer in the order form shall constitute conclusive evidence of the correctness of the actions performed.

Method of Payment for the Order

Payment for the Products shall be made by credit card or through an “electronic wallet” service such as PayPal (WWW.PAYPAL.COM), and any similar service available for use on the Website from time to time at the discretion of the Website Management.

If the Customer chooses to use a credit card for payment, the Customer will be asked to provide the credit card details, ID number, card type, and expiration date. If the Customer chooses to pay באמצעות PayPal, the Company will be able to collect payment for the Products only after receiving confirmation from PayPal. Use of and approval by PayPal are subject to PayPal’s terms of use.

The Website Management reserves the right to discontinue the use of any means of payment on the Website, to allow the use of additional means of payment, and to apply different payment arrangements to different types of credit cards or payment methods accepted by the Website Management.

After the payment details have been entered in the online order form, an email confirmation will be sent to the Customer confirming receipt of the Order details. It is clarified that this confirmation does not obligate the Website Management to provide the Products ordered, but only indicates that the Order details were received by the Website Management.

Immediately after the Order is placed, the Website Management will verify the means of payment used by the Customer, and the Customer will be given appropriate notice that the Order has been approved and that the Customer’s account will be charged for the cost of the service.

If the transaction is not approved by the credit card company, PayPal account, or any other payment method available at that time, the Customer will receive appropriate notice thereof and the Website Management will contact the Customer for the purpose of completing or canceling the transaction.

Confirmation of the purchase is subject to the availability of the purchased Product in stock at the requested delivery time and/or at the time of the Order. If it was not stated that the Product is out of stock and the Product was not removed from the Website by the time the Order was placed, the Website Management shall not be obligated, subject to the Website Management refunding the Customer any sum paid, if paid, and/or canceling the charge if made in respect of the purchase transaction.

It is clarified that there may be situations in which, although the item is shown on the Website as being in stock, it is actually out of stock and cannot be supplied. In such cases, the transaction shall be canceled and the Customer shall have no claim in this regard, subject to a refund of the amount paid by the Customer.

The delivery date shall be determined starting from the day the transaction is approved by the credit card company or by the PayPal account or another approved electronic wallet service.

Any reason beyond the control of the Website and/or the Company.

A reason related to the courier performing the delivery.

The Customer must notify the Website immediately if the Product was not delivered within the delivery period specified on the Website. In such case, the new delivery time shall be counted from the day a new date is coordinated.

Care must be taken to provide accurate and updated details. If the Products are returned to the Company due to incorrect details, the Customer shall bear the payment of shipping and handling fees. If the Customer was charged by mistake by the credit card company, the Customer must notify the Website Management in order to receive a refund accordingly.

4. Supply and Delivery of Products

1. The supply of the Product by the Website shall be made only after receipt of payment confirmation from the credit card company and/or from the PayPal account, meaning the Product has been paid for, as detailed above. The Product shall be supplied to the address entered and/or provided by the Customer at the time of placing the Order in the online form.
   The Website undertakes to deliver the goods within the delivery time frame to the requested destination and will make its best efforts to ensure that the Product arrives as quickly as possible.

2. The Website Management will make its best efforts to deliver the Products quickly, within 2–6 business days from the day the Order is received and approved, via courier.
   Product delivery times include only business days (Sunday through Thursday, excluding Fridays, Saturdays, holiday eves, and holidays).

3. Deliveries provided through the delivery company on behalf of the Website Management shall be subject to the delivery company’s terms, delivery areas, and prior coordination with the recipient.

4. If the delivery company is unable to deliver the shipment to the delivery address for any reason, the Website Management shall notify the Customer and act to find an alternative solution acceptable to both parties.

5. The delivery times stated on the Website and above do not apply to Products that are out of stock on the Website and/or in the stock of the relevant supplier.

6. Shipping fees – In addition to the price of the Products ordered, the Customer shall be charged shipping fees. The amount of the shipping fees shall appear at the end of the ordering process according to the delivery method chosen by the Customer.

7. Shipping fees shall be paid together with the payment for the Product. In a sale by installments using a credit card and/or a PayPal account, the Website may charge the shipping fees with the first payment.

8. The Website shall not be responsible for any delay and/or postponement in delivery and/or for non-delivery of the Products resulting from any of the following reasons:

Force majeure, and without derogating from the generality of the foregoing, war, military operation, emergency operation, and/or natural disasters and/or events beyond the control of the Website, such as strikes and shutdowns in the economy and/or among suppliers of services or goods required for production, supply, or transportation of the Product.

5. Cancellation of Purchase by the Customer

The Customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations enacted thereunder. Without derogating from the above:

Cancellation shall be made only by written notice to the email address info@ot-m.co.il

Cancellation by the Customer shall not be possible for certain items as specified in Section 14C(d) of the Consumer Protection Law.

Cancellation by the Customer is subject to the Product being returned, insofar as reasonable or possible, in its original packaging.

After receipt of the cancellation notice, the Customer shall be refunded the amount paid for the Product, less cancellation fees (shipping fees are not part of the Product price and shall therefore be deducted separately from the refund) at the rate of 5% of the transaction amount or NIS 100, whichever is lower. In the case of cancellation due to a defect or non-conformity, the Customer shall not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding cancellation by the Customer, including the obligation to return the Product, shall also apply.

Cancellation of Purchase by the Company

The Company shall be entitled, at its sole discretion, for any reason and at any time, to cancel or discontinue a transaction and/or sale and/or cancel an Order, in whole or in part, and/or the activity of the Website, in whole or in part.

Notice of such cancellation or discontinuation shall be given to the user or Customer, and the Company shall refrain from charging the Customer’s credit card or shall refund any amount paid for the Products, if paid.

Except for the refund of the transaction amount as stated above, the user or Customer shall have no claim, demand, and/or cause of action against the Company and/or the supplier in connection with such cancellation.

If it is discovered that a Product is out of stock, the Website may cancel the Order or offer an equivalent substitute item. If an Order is canceled as stated, the Website shall not be liable and shall bear no direct, indirect, consequential, or special damage caused to the Customer or any third party, including but not limited to damage resulting from purchasing the item from a third party at a higher price.

Copyrights

All intellectual property rights, including patents, copyrights, designs, models, and trade secrets, are the sole property of the Company or of other third parties who have authorized the Website Management to use them.

These rights apply, among other things, to the data on the Website, including the list of Products, the description and design of the Products, and any other detail related to its operation.

These rights also apply to the Website name and the domain name https://ot-m.co.il, and the trademarks (whether registered or not) are all the property of the Company. They may not be used without prior written consent.

No information from the Website may be copied, duplicated, distributed, sold, marketed, rented, or translated, including trademarks, images, and texts, Product designs, Product images, and the like, without prior written approval from the Company.

No links may be made to content on the Website other than the home page (deep linking), and such content may not be displayed or published in any way, unless the deep link is to the webpage on the Website in full and as is, so that it can be viewed and used in a manner identical to viewing and using it on the Website, and subject to obtaining the consent of the Website Management.

The Website Management may order the cancellation of a deep link even after having given its consent, at its sole discretion, and in such case you shall have no claim and/or demand and/or cause of action against the Website Management.

8. Liability

The Company (and/or anyone on its behalf) shall not bear, directly or indirectly, any liability for damages arising from and/or connected in any way to the repair, assembly, and/or replacement of the Products.

The Company (and/or anyone on its behalf) shall not bear, directly or indirectly, any liability for damages resulting from the use of and/or reliance on information published on external websites that may be accessed through any of the services on the Website. It is clarified that the Company does and will do its best to cooperate only with reliable and reputable suppliers.

The Company (and/or anyone on its behalf) shall not bear, directly or indirectly, any liability for damages arising from and/or connected in any way to the use of and/or performance of the Website.

In any case, the Company shall not be liable for any activity of any other party not under its full control.

9. Confidentiality and Privacy

All personal details of the Customer (name, email address, etc.) shall be kept in the Company’s databases.

The Company shall not transfer the Customer’s personal details to any other party except to suppliers, if necessary, and only for the purpose of completing the transaction.

The Company shall not make any use of the Customer’s payment details other than for processing payment for a transaction requested by the Customer, and such details shall not be transferred to any other party except for this purpose. For the avoidance of doubt, payment details are not stored in the Company’s databases.

Notwithstanding the above, the Company shall be entitled to transfer a user’s personal details to a third party in cases where the Customer committed an act or omission that harms and/or may harm the Company and/or any third parties, where the Customer used the Company’s services for the commission of an unlawful act, if the Company received a judicial order instructing it to provide the Customer’s details to a third party, and in any dispute or legal proceeding.

The Company may use the Customer’s personal details, without identifying the specific Customer, for purposes of statistical analysis and presenting and/or providing such analysis to other parties.

Since the performance of activities takes place in an online environment, the Company cannot guarantee absolute immunity against unauthorized intrusion into its computers or exposure of information stored by perpetrators of unlawful acts. If a third party succeeds in penetrating the information stored by the Company and/or making improper use of it, the user shall have no claim, demand, or cause of action against the Company.

The Company may use “cookies” in order to provide the user with fast and efficient service and to save the Customer from having to re-enter personal details upon each visit to the Website.

In cases beyond the Company’s control and/or resulting from force majeure, the Company shall not be responsible for any damage of any kind, direct or indirect, caused to the Customer and/or anyone on the Customer’s behalf if such information is lost or if unauthorized use is made of it.

10. Governing Law and Jurisdiction

The interpretation and enforcement of these Terms and Conditions and/or any action or dispute arising therefrom shall be carried out in accordance with the exclusive jurisdiction of Torah law or Israeli law, using only the Israeli court system in the Northern District, Safed.